Refund & Return Policy

At TJAMM6 Creations, we take pride in creating quality, thoughtfully crafted products. As a veteran-owned small business, we value our customers and strive to provide a positive shopping experience.

15-Day Return Policy

Customers have 15 calendar days from the date of delivery to request a return for eligible items.

To qualify for a return, items must:

• Be unworn, unused, and unwashed.

• Be in their original condition, with tags (if applicable) and original packaging.

• Include a receipt or proof of purchase.

• Be approved for return before being shipped back.

Returns requested after 15 days are generally not accepted. Exceptions may be considered at the discretion of TJAMM6 Creations.

Custom & Personalized Products

Because many of our products are made specifically for each customer, all custom-made, personalized, and special-order items are considered final sale.

This includes custom apparel, personalized gifts, and merchandise produced for organizations, groups, businesses, or special events.

Custom items are not eligible for returns, refunds, or exchanges due to:

• Incorrect sizes selected by the customer.

• Changes in personal preferences.

• Customer-provided spelling or design errors.

• Changes of mind after an order has been produced.

If TJAMM6 Creations makes an error in fulfilling an order or a product arrives defective or damaged, please contact us so we can evaluate the issue and provide an appropriate resolution.

Exchanges & Courtesy Exceptions

We understand that sometimes an item may not meet expectations.

Although custom and personalized products are generally final sale, TJAMM6 Creations may approve an exchange as a one-time courtesy, particularly for customers or organizations with an ongoing business relationship.

All courtesy exchanges are subject to product condition, availability, and approval.

Approval of an exception does not guarantee future exchanges or establish a change to our standard return policy.

Replacement items will be arranged after returned merchandise has been received and inspected, unless otherwise agreed upon.

Return Shipping

Return shipping costs are the responsibility of the customer, except where otherwise required by law or expressly agreed upon by TJAMM6 Creations.

We do not provide prepaid return shipping labels for standard returns or courtesy exchanges.

Customers are encouraged to use a shipping method with tracking. TJAMM6 Creations is not responsible for packages lost or damaged during return shipping.

Approved returns should be mailed to:

TJAMM6 Creations
1521 Ripasso Way
Rockwall, TX 75032

Please include the customer's name or order number inside the package.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect orders upon delivery.

If an item arrives damaged, defective, or incorrect due to an error by TJAMM6 Creations, contact us promptly at tjamm6creations@gmail.com.

Please include the order number, a description of the issue, and photographs when possible.

We will review the concern and determine an appropriate resolution, which may include a replacement, correction, or refund.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom-made and personalized products.

• Special-order and organizational merchandise.

• Items that have been worn, washed, used, or altered.

• Final-sale or clearance merchandise.

• Gift cards.

• Personal care products.

Exceptions may apply to defective or incorrectly fulfilled items and where required by applicable law.

Refunds

Once an approved return has been received and inspected, customers will be notified whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for the customer's bank or credit card provider to process and post the refund.

Original shipping charges are generally nonrefundable unless otherwise required by law.

How to Request a Return or Exchange

To request a return or exchange, please contact:

Email: tjamm6creations@gmail.com

Include the order number, item details, and reason for the request.

Please wait for return authorization and shipping instructions before mailing merchandise.

Thank you for supporting TJAMM6 Creations. We appreciate every customer and the opportunity to create something special for you!

TJAMM6 Creations
Veteran-Owned • Faith-Driven • Made With Care